Harry Kashouli
Experienced in Video Games for Quality Assurance/Technical Compliance/Production
42 years old
Driving License
Suisun City (94585) United States (California)
Professional Status
Employed
Available
About Me
Proactive individual with a great passion for video games and ensuring quality at both first party and consumer levels. Demonstrated leadership skills throughout my career and developed technical skills on all platforms. Continually strive to learn more, and communicate that knowledge to those that it would benefit. Long term goal is to remain in the video games industry, and lead teams to growth and success.
Producer
Riot Games
September 2017
to October 2018
Full-time
Los Angeles
United States - California
- Titles: League of Legends, unannounced R&D projects
- Responsible for ensuring that global live services for all our products were up and running, so that our players had minimal to no interruptions, aiming for 99% uptime
- Live Producer for European/Russian/Turkish servers of League of Legends. My main role was to interact with Regional managers and our engineering teams, to ensure the correct operation of the game for our players, identifying potential issues through data trends and planned changes
- Managed the adoption of GDPR, so that Riot was compliant with the EU’s new data privacy regulations
- Lead incident triages, engaging the correct teams that are relevant, and updating stakeholders. As incident commander, my role was also to confirm SLAs were observed between our teams
- Heavily engaged with our NOC (Network Operations Centre), ensuring that service metrics were captured accurately, for all teams
- Data analyst and Jira/Confluence admin for my team, providing regular updates to the entire company. I led a new initiative to restructure our incident data capturing methods, and refine processes for all new requested changes via Live Operations
- Focused on R&D projects, leading the efforts required to launch games (age ratings, first party submissions, etc.)
Company website